RETURN POLICY
1. Right of Return
You have a 14-day full right of return from the day you receive the item(s).
This means that within 14 days, you can notify us that you wish to return the item.
We are a small online store that hand-produces all our products in small batches. Each order therefore represents a significant investment of time and resources. We appreciate you making a conscious purchase and carefully considering your order before shopping.
Important note:
Purchasing the same item in multiple sizes for trial, with the intention of returning the sizes that do not fit, is not approved. As we sew all products ourselves in limited quantities, we do not have the capacity to handle such trial purchases and returns. We therefore recommend that you choose your size based on our size guide before purchase.
1.2 Return Conditions
For a return to be approved, the following must be met:
• The item must be in the same condition as when you received it (unused, without damage, scratches, or signs of wear).
• The item must be returned in its original packaging with all tags and protective materials intact.
• Items delivered in sealed packages (e.g., hygiene products, underwear, bikinis) cannot be returned.
1.3 How to Return an Item
1. Send an email to [your email address] with the order number, which item you wish to return, and the reason (optional).
2. Wait for confirmation from us before sending the item.
3. Pack the item securely in its original packaging and send it to the address we provide in the return confirmation.
4. You bear the cost of return shipping unless the item is defective or incorrectly sent.
1.4 Refund
• Once we have received and approved the return, we will process the refund within 14 business days.
• The refund will be issued using the same payment method you used for the purchase.
• Return shipping costs are not covered by us, unless otherwise agreed.
1.5 Defective or Incorrectly Sent Items
If the item is defective, incorrectly sent, or does not match the description, we will cover the return shipping. Please contact us as soon as possible, with documentation of the defect.
2. Complaints
If a garment has a clear fault or defect, you have the right to complain.
You have a 14-day right to complain from the day you receive the item(s).
Within this period, you can report defects in the item and demand:
• Repair
• Replacement (new item)
• Price reduction
• Cancellation of purchase (refund)
Compensation is generally made through repair. If repair is not possible, we will send a new garment of equivalent value.
2.1 Conditions for Complaints
For a complaint to be approved, the following must be met:
• The defect must have existed upon delivery (not due to misuse, accident, lack of maintenance, or normal wear and tear).
• You must be able to document the defect with pictures/videos.
• You must report the defect within 14 days of receiving the item.
• You must be able to document the purchase (order number or receipt).
2.2 How to File a Complaint
1. Contact us as soon as possible and no later than 14 days after receipt.
2. Send an email with the order number, description of the defect, and pictures as documentation.
3. Wait for confirmation and return instructions from us before sending the item back.
4. Pack the item securely in its original packaging.
We cover return shipping for approved complaints.
2.3 Our Complaint Processing
• We process complaints as quickly as possible, normally within 14 days of receiving the item and necessary documentation.
• If repair or replacement is not possible or reasonable, we offer a price reduction or a full refund.
• Upon cancellation of the purchase, we will refund the purchase price provided the item is returned in the same condition as received.
2.4 Exceptions
The right to complain does not apply to:
• Damage caused by the customer (accidents, user error, modification, etc.)
• Normal wear and tear and consumables
• Items sold "as is" or with clearly stated defects
• Personalized or custom-made products (unless the defect is significant).